Moneybox

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How to pay into and withdraw from Moneybox products

Deposits & Withdrawals

An outline of the various methods you can use to add funds to your account(s) with us 💸

How can I pay into my account(s)?

Outlines the reasons payments can be on hold plus how to unpause and get started again.

How do I unfreeze my payments?

An overview of the timings of our weekly payment cycle.

How does the Moneybox collection cycle work?

An overview of how easy bank transfers work for all of our accounts.

Easy bank transfers: How do they work?

An outline of how interest for our cash accounts is calculated, and when it is paid.

When is interest paid?

Where to check and change your weekly payment settings in the app.

How can I change my payment settings?

Information on how to cancel an in-progress weekly collection.

Can I cancel my weekly collection?

Your 'upcoming collection', and how to change it, explained.

What does ‘upcoming collection’ mean?

Some detailed troubleshooting steps that may help if you're having issues making an easy bank transfer.

Easy bank transfers: Troubleshooting issues

Outlines the reasons easy bank transfers may not be available for your account

Why aren't easy bank transfers available for me?

How to use our manual bank transfers feature to send a payment to Moneybox from your linked bank account

How can I send money directly from my bank account using manual bank transfers?

When to expect your manual bank transfer to be added to your balance.

How long do manual bank transfers take?

Troubleshooting for payments made via manual bank transfer.

Why isn’t my manual bank transfer working?

How can I pause recurring payments?

Can I use a joint bank account to pay in?

What should I do if I think I've exceeded my ISA/LISA allowance?

When is money added to my Notice Account?

Paying in

A guide to withdrawing from the various types of accounts we offer at Moneybox

How do I withdraw from my Moneybox account(s)?

How request a withdrawal from an ISA or GIA.

How do I withdraw from a Stocks & Shares ISA/GIA?

How to initiate a withdrawal from a Lifetime ISA.

How do I withdraw from a Lifetime ISA (LISA)?

How do I withdraw from a Cash ISA or Open Access Cash ISA?

Everything you need to know about withdrawing from our Cash ISA, Notice Accounts, Simple Saver, and Reward Savings Account

How do I withdraw from a cash account?

My withdrawal is due today, when will I receive it?

Can I cancel my withdrawal?

Withdrawing

Find answers and get help from Intercom Support and Community Experts

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