There are a few different reasons your payments may be on hold:
Direct Debit is cancelled or has failed ❌
If you have previously cancelled the Direct Debit mandate you had set up with Moneybox, you’ll need to reinstate this by tapping the prompt in the Settings menu.
If you have tried to set up a Direct Debit with a savings or business account, or you have entered your details incorrectly, your Direct Debit mandate will fail. In this case, you’ll just need to head to Settings > Tap your name > Bank accounts > Linked account to enter different bank details in order to set up your Direct Debit. Please note that Direct Debits can only be set up with a UK current account in your own name.
Paused deposits ⏸️
If you have had two failed weekly collections in a row, we automatically pause further collections for security purposes. You can contact us if you need further assistance with this, and a member of our team can resume your account.
Contributions are frozen 🧊
Payments into one or more of your Moneybox products can be frozen either on request or automatically (e.g. in the case of a full Lifetime ISA withdrawal). If you see a prompt in the Home tab letting you know your contributions are frozen, you can head to Wealth > Account name > Tap to resolve to resume your contributions.
Once you’ve unfrozen your contributions, you can then head to the Home tab and tap ‘edit’ to enter an amount you’d like to be collected in the next weekly collection on Wednesday, or set up any recurring deposits in the Settings tab.