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Why aren't easy bank transfers available for me?

Outlines the reasons easy bank transfers may not be available for your account

Alex avatar
Written by Alex
Updated this week

If you're seeing a message in the Moneybox app that easy bank transfers aren't available for your account, this can be for a few different reasons:

• Your bank is not supported - you can see the full list of supported banks here on our website.

• You have previously cancelled your account within the cancellation period, which means you cannot re-open the account and make further payments.

• Payments on your account are frozen - please head to Wealth > Account name > Tap to resolve to resume your contributions. Please note you’ll need to be on the latest app version to see this option.

• For a Lifetime ISA, you have not opened your LISA before your 40th birthday, or your details do not match HMRC's records, and we are currently unable to open your LISA.

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