Moneybox

My Account

The requirements for opening and paying into a Moneybox account.

Am I eligible to open a Moneybox account?

An outline of the Moneybox fee structure.

What are the fees for investment accounts?

How to sign out of your Moneybox account.

How do I log out of the app?

What are the fees for savings accounts?

Moneybox basics

How to change the PIN number or password you use to log in to Moneybox.

How do I change my PIN or password?

How do I report unauthorised access to my account?

How to initially set up your PIN number in registration

How do I set a PIN number?

What is FSCS protection, and how does it apply to Moneybox products?

Security

What's my account number?

If you've switched banks using the Current Account Switching Service, here is an overview of how this will affect your Moneybox account.

Will my linked bank account be affected if I’ve used the Current Account Switch Service (CASS)?

Where to find guidance on the steps to closing an account of someone who has died.

What happens to my Moneybox account if I die?

Where to generate a statement for any of your Moneybox products.

How do I get an account statement?

How and where your details can be updated with Moneybox.

How do I update my personal details?

An outline of the steps needed to update your linked bank account, and the type of accounts we're able to link

How do I update my linked bank account?

How to close your account within your cancellation/cooling off period.

Can I cancel my account at any time?

The steps to delete your Moneybox account.

How do I close my Moneybox account?

What to do if you're no longer a UK tax resident.

What happens if I move abroad?

What if I need extra support?

What to expect if you've recently submitted a request to update your bank details!

When will my linked bank account be updated?

My account

Find answers and get help from Intercom Support and Community Experts

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