If you’d like to close your Moneybox account, you can do so any time in the app, providing your account is empty and you don't have any payments pending. If you do, there are a few steps you'll need to take first.
If your account is empty
If your balance is £0 across any Moneybox products you hold, you can close your account directly in the app by going to Settings > Tap your name > Delete Account.
If you have money in your account
If you have money in any of your Moneybox products, you’ll first need to withdraw back to your bank account, transfer out to another ISA provider (if you hold an ISA, LISA, JISA, or Pension), or you may be able to cancel your product if you’re still within your cancellation period.
To withdraw or transfer to a new provider, please wait for your most recent deposit to be completed and cancel your Direct Debit with your bank to prevent any further recurring payments. You then can withdraw in Settings > Withdraw, or start a transfer out by contacting your chosen new provider.
Or, if you’re within your cancellation period, you’ll need to contact our Support team to cancel your account by going to Settings > Help > Chat to us or emailing support@moneyboxapp.com. Please see ‘Can I cancel my account at any time?’ for more information about cancellation periods and how to request a cancellation.
Then, once your account has a £0 balance, you can close it in the app by going to Settings > Tap your name > Delete Account.
We’d love to hear your feedback before you go - please do drop the team a message with your thoughts!