If no funds have left your bank account, you should be fine to simply reattempt the transaction, however if you’re experiencing recurring issues you may find the below troubleshooting steps useful:
If you haven’t already, we'd recommend updating both your Moneybox app and mobile banking app to the latest available versions.
It might also be worth switching back to your phone’s default web browser, if you’re using a different browser currently.
If you have multiple tabs open in your web browser, we'd recommend closing all of these before reattempting the transfer.
Finally, we'd recommend closing all other apps that are running in the background, and logging out and back into your mobile banking app.
Once you’ve done these, we'd recommend making a smaller deposit (such as the £100 minimum) to see if this goes through.
These steps should allow you to make an instant bank transfer as normal, however if you still experience issues after running through the above steps then please feel free to reach out to our Support Team and they'll take a look!