Withdrawals from most of our accounts can be requested directly from the app in Settings > Withdraw.
Withdrawing from a S&S ISA or GIA
If you’re withdrawing from a Stocks & Shares ISA or General Investment Account, you’ll first need to sell down your investments to cash, then, once complete, withdraw the proceeds of these sales back to your bank account 💸
If you’re investing in one of our Starting Options and haven’t customised your allocation or invested in ETFs or US stocks, you’ll have the option to sell a proportion of all of your investments in Settings > Withdraw.
If you have customised your investments, you’ll just need to sell down each of your investments individually in Accounts > Select account > Tap on your individual investment(s) > Sell.
Sells typically complete within 2-5 working days, and you’ll receive a confirmation email to let you know when each sale has completed.
Once the sale(s) have completed and the proceeds are in your Available Cash, you can withdraw them to your bank account by going to Settings > Withdraw, and you’ll typically receive your withdrawal the next working day 👍
Withdrawing from cash savings accounts
Withdrawals from our easy access savings accounts (Simple Saver and/or Reward Savings Account) are paid out the next available working day, typically by 6pm.
Please note that withdrawals from these accounts are limited to once per calendar month 📅
If you’re withdrawing from one of our Notice Accounts, requesting the withdrawal in the settings menu will begin the notice period.
The amount requested will continue to earn interest during the notice period, and we’ll send your withdrawal back to your Direct Debit linked bank account on the next available working day after the notice period has passed, typically by 6pm.
Withdrawing from a Lifetime ISA
If you’re not withdrawing for a qualifying property purchase, withdrawals from a LISA can also be requested in Settings > Withdraw >LISA > Another reason.
Please note that the 25% government penalty will apply to your withdrawal(s). When entering the amount you’d like to withdraw, you’ll see an estimate of how much you’d receive after the 25% penalty has been deducted by HMRC.
Once requested, you’ll receive your withdrawn funds within approximately 1-3 working days for Cash LISAs, or within 1-2 weeks for Stocks & Shares LISAs.
You can choose to request a full or partial withdrawal. If requesting a full withdrawal, further deposits into your LISA will be frozen, and any pending deposits or bonuses will be automatically withdrawn and sent to your linked bank account once available.