If you haven't yet made any payments, you can delete your account by going to Settings > Tap your name > Delete Account.

If your first contribution was made within the last 30 days (ISAs, GIA, LISA or JISA), or 14 days (Notice Accounts, Simple Saver, or Reward Savings), or you registered for our Personal Pension in the last 30 days, you should be able to cancel your account by getting in touch with the team via the in-app chat, or by emailing support@moneyboxapp.com.

Please see our help article 'Can I cancel my account at any time?' for more information on how to cancel your account within the cancellation period 🔍

If your account is no longer within its cancellation period, please wait for your most recent deposit to be contributed to your account (and for investment accounts, settled) before making a full withdrawal. You should also cancel your Direct Debit to Moneybox with your bank to halt further collections. Once the withdrawal is complete and your account is empty, you'll be able to close your account in-app.

We’d love to hear your feedback before you go - please do drop the team a message with your thoughts!