If you’re using the current account switch service to move to a new bank, this change will happen automatically meaning you do not need to manually request to change the linked account in the app.
If you do need to change your linked bank account manually, you can do so in Settings > Tap your name > Bank accounts > Linked account > Request to edit details.
Please also note it’s only possible to set up a Direct Debit with your UK current account, and we aren’t able to link credit, savings, or business accounts.
Once you’ve entered your new bank details in the app, we’ll verify these and your new Direct Debit should be active within 3-5 working days 👍 You’ll receive an email to let you know your new mandate is set up.
Occasionally we’ll need a bit more information before the switch can be approved, such as a recent bank statement. We’ll be in touch via the in-app chat should that happen!