If HMRC's records don't match the details you used to sign up to Moneybox, we won’t be able to accept any payments into your LISA or open the account successfully with HMRC.

On the Home tab, you should see an error which lets you know if this is the case, and tapping on this will allow you to check the details we currently hold for you. If we hold any of your details incorrectly, please drop us a message so we can help you get these updated.

We can then resubmit your information to HMRC and get your LISA set up. For this we will also require a photo of your ID (e.g. driving licence or passport), which you can send via this chat. Please ensure that all four edges of the document are visible.

Or, alternatively, if your details seem correct in the app, we'd recommend logging into HMRC's online service to check they hold the correct details for you. If your details there are incorrect, please contact HMRC to update your information.

Our systems will also automatically reattempt to match your details for two months after you finish registering, so if you do need to update any of your details with HMRC this should clear automatically once HMRC have made any necessary changes. You'll also receive a confirmation email from us to let you know once your LISA has been successfully registered.